Right of Withdrawal Information

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us

Relles GmbH
Technoparkstraße 3, 4820 Bad Ischl, Austria
Email: support@relles.at

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below for this purpose, but it is not mandatory.

You can also exercise your right of withdrawal online at relles.at/en/pages/vertrag-widerrufen (button “Withdraw from contract”). If you use this online function, we will send you, without undue delay and on a durable medium (e.g. by email), an acknowledgement of receipt with information on the content of the withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which the notification of your withdrawal from this contract has been received by us. We will carry out this reimbursement using the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this reimbursement.

We may refuse the reimbursement until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. Upon request, we will provide you with a pre-paid return label with the respective current return address.

We bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary to examine their nature, characteristics and functioning.

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Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

– To Relles GmbH, Technoparkstraße 3, 4820 Bad Ischl, Austria, email: support@relles.at:

– I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if notified on paper)

– Date

(*) Delete as applicable.