Terms and Conditions

Relles GmbH — As of: June 2026

§ 1 Scope and Provider

(1) These General Terms and Conditions apply to all contracts concluded between Relles GmbH (hereinafter "Seller" or "we") and a consumer or entrepreneur (hereinafter "Customer" or "you") via our online shop at relles.at.

(2) The provider is:
Relles GmbH
Technoparkstraße 3, 4820 Bad Ischl, Austria
Company Register Number: FN 665027g (Wels Regional Court)
UID (AT): ATU82691927 – UID (DE): DE458971090
Email: office@relles.at

(3) A consumer in the sense of these GTC is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur is any natural or legal person who acts in the exercise of their commercial or independent professional activity when concluding a legal transaction.

§ 2 Conclusion of Contract

(1) The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

(2) By clicking the "Buy now" or "Order with obligation to pay" button in the last step of the ordering process, the customer submits a binding offer to conclude a purchase contract.

(3) The seller can accept the customer's offer within five working days by sending the customer a written order confirmation by email or by dispatching the ordered goods. The decisive factor is receipt by the customer. If the seller does not accept the offer within this period, this is considered a rejection.

(4) The contract language is German.

(5) The contract text is stored by the seller; the customer receives the contract data with the order confirmation.

§ 3 Prices and Payment

(1) All prices are final prices in Euro including statutory VAT and excluding any shipping costs. Shipping costs are shown separately before the order is completed.

(2) Payment is made at the customer's choice via the payment methods offered in the ordering process (in particular credit card, SEPA direct debit, PayPal, Klarna, Apple Pay, Google Pay). The specific payment methods available are displayed in the ordering process.

(3) The purchase price is due immediately upon conclusion of the contract, unless otherwise agreed (e.g. Klarna invoice purchase).

(4) The customer is only entitled to offset if their counterclaims have been legally established, are undisputed, or have been acknowledged by the seller.

§ 4 Delivery and Shipping

(1) Delivery is made from the warehouse of our fulfillment partner in Germany to the delivery address specified by the customer.

(2) We deliver to Germany and Austria (free of charge) as well as to the following other EU countries for a flat shipping rate, which is shown in the ordering process. Deliveries outside the offered countries are only made by separate agreement.

(3) The estimated delivery time results from the respective product description. Unless otherwise stated, we deliver within 2 to 7 working days after receipt of payment.

(4) If the ordered goods are not available because we are not supplied with these goods by our supplier through no fault of our own, we can withdraw from the contract. In this case, we will inform the customer immediately and refund any payments already received without delay.

(5) The risk of accidental loss and accidental deterioration of the sold item passes to the consumer upon delivery of the item. Delivery is deemed to have occurred if the customer is in default of acceptance.

§ 5 Retention of Title

The delivered goods remain the property of the seller until full payment of the purchase price.

§ 6 Right of Withdrawal for Consumers

(1) Consumers have a statutory right of withdrawal. The details can be found in our cancellation policy, which is provided to the customer in text form at the latest with the order confirmation.

(2) The withdrawal period is 14 days from the day on which the customer or a third party designated by them, who is not the carrier, took possession of the goods.

§ 7 Warranty

(1) The statutory warranty provisions apply. The warranty period is two years from the delivery of the goods to the consumer.

(2) Defects must be reported to us as soon as possible after their discovery. However, failure to report does not affect the consumer's statutory warranty rights.

(3) In the event of defects, the customer is initially entitled to supplementary performance, either by rectification or by replacement delivery, at their choice. If the supplementary performance fails twice or is impossible, the customer can optionally demand a reduction of the purchase price or withdrawal from the contract and, under the legal conditions, claim damages.

§ 8 Liability

(1) The seller is liable without limitation for damages resulting from injury to life, body, or health, which are based on an intentional or negligent breach of duty by the seller, its legal representatives or vicarious agents.

(2) For other damages, the seller is liable without limitation if the damage is based on intentional or grossly negligent conduct by the seller, its legal representatives or vicarious agents, as well as in the event of a breach of essential contractual obligations (cardinal obligations). In the latter case, liability for slight negligence is limited to the foreseeable, contract-typical damage.

(3) No further liability exists. Liability under the Product Liability Act remains unaffected.

§ 9 Dispute Resolution

(1) The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr.

(2) We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 10 Applicable Law and Jurisdiction

(1) For all legal relationships between the parties, the law of the Republic of Austria applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

(2) If the customer is an entrepreneur, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between the customer and us is our company's registered office.

§ 11 Final Provisions

(1) Should individual provisions of these GTC be or become wholly or partially invalid or unenforceable, this shall not affect the validity of the remaining provisions.

(2) Amendments or additions to these GTC require text form.